Discharge Procedure

If the bill amount exceeds the authorized limit, the Billing department will send a reminder for further enhancement to the TPA/insurance. In case, the TPA/Insurance denies the enhancement of the amount, the patient needs to start making interim payments and In case of denial, the patient has to bear the expenses and claim the same from the Insurance provider post-discharge from the hospital.

• The consolidated final bill will be processed with the concerned TPA/Insurance for enhancement. Further approval or reconfirmation of the case will take up to 4 hours from the time of the final bill and discharge summary processing. You are requested to bear with this delay in the discharge formalities.
• The photocopy of the discharge summary and bill will be given to you. You need to make a nominal payment if you require the investigation reports and detailed bill. The original bill would be sent to the concerned TPA/Insurance.

Please Note:

The Insurance Cell is only a facilitator and has no authority to approve/disapprove any requests for cashless hospitalization. The Insurance Cell cannot guarantee on approval of cashless hospitalization or complete coverage of hospitalization expenses.

1. The patient must give correct and consistent medical history and details to the doctor while filling the pre-authorization form. In case the claim gets denied due to inconsistent information, the patient will be responsible for the detail have and has to settle the hospital bill.
2. The patient must be hospitalized for a minimum of 24 hours for availing cashless facility as an inpatient.
3. Some items like diet, non-medical items etc. may not be covered under your Insurance policy. In such cases, the patient needs to settle the bill in full.
4. Pre-authorization by the TPA/Insurer does not automatically guarantee that the final bill is approved. There is a possibility of denial of authorization at any point during the hospital stay. In such cases, the patient needs to settle the full bill.

Medical Certificates

You are requested to intimate your doctor/ Nursing Staff in advance if you need a medical certificate or Fitness certificate etc. as proof of your stay in the hospital. You can also come on a later date and get the certificates if for some reason you are unable to get the Certificate at the time of discharge.

Foreign Patients

Foreign Patients who wish to come to Hospital for treatment as Inpatients are requested to contact the Billing Incharge on or before arrival. The Billing Incharge will assist with the registration, Consultation and if required with the admission process. They will also assist with the registration of residential permit which is mandatory for all patients who are hospitalized. This is done in coordination with the office of the superintendent of Police.

Patient Rights

• To know the name and qualification of his / her doctor.
• To know about his / her health, diagnosis, outcome, the approximate cost of treatment and diet prevention.
• To give/withdraw or withhold consent for any treatment, procedure, blood transfusion research protocol.
• To seek the second opinion before giving consent.
• To choose the course of treatment from various options as advised by the doctor.
• To decide about care or refuse treatment.
• The personal dignity and privacy of every patient must be protected during their stay at the Hospital, consultation, examination. The confidentiality of the records of the patients must be protected unless otherwise required by law.
• To deny disclosure of any information, photographs, videos, about nature of the illness, nature of treatment, an outcome of treatment to the general public / any third party.
• Uniform care shall be provided to each and every patient irrespective of his / her race, culture, caste, religion, age, gender or physical disability.
• Any patient shall not be neglected or abused.
• Each patient shall be advised of any changes in treatment prior to the changes. Each patient shall be advised follow-up care after discharge.

Patient Responsibilities

• To respect hospital personnel and property.
• To abide by hospital rules and regulation.
• Accept that your Doctor may have to attend more serious patient than you.
• Accept that patient requiring emergency care is the high priority for your Doctor.
• Ensure that all the information given to the hospital is true, correct, complete and accurate in all respects.
• Follow your Doctor’s instruction carefully.
• Accept action taken by hospital to ensure your safe and secure stay, and to ensure privacy, confidentiality of your information.
• To keep your appointments.
• Ensure that payments are made in time.